General Terms and Conditions (GTC)

1. Obligations of Sumexia GmbH

Sumexia GmbH undertakes to properly organise the orders placed by the customer and to perform them with the care required by the circumstances.

For cleaning services, Sumexia GmbH will carry out any necessary re-cleaning at no additional cost if this is required for performance in accordance with the contract.

If it becomes apparent on the day of performance that the information provided by the customer regarding the property/object data is incorrect or incomplete, Sumexia GmbH is entitled to adjust the agreed services and the remuneration accordingly. In all other cases, the customer has no claim to an adjustment of the contract.

2. Obligations of the Customer

The customer undertakes to provide Sumexia GmbH with all information required for proper performance of the order in full, correctly and in good time. In particular, the customer must provide accurate information on the object data, access conditions, local circumstances as well as any special features or risks.

The customer must ensure that access to the place of performance is unrestricted at the agreed time and that the prerequisites for rendering the service are met. Delays or additional efforts due to insufficient cooperation by the customer shall be borne by the customer.

The customer is obliged to pay the agreed remuneration on time in accordance with the contractual arrangements.

If the customer fails to cooperate or provides incorrect or incomplete information, Sumexia GmbH is entitled to invoice the resulting additional costs or to adjust the contract accordingly. Further statutory claims remain reserved.

3. Prices

Prices are calculated either as a fixed lump sum or based on actual effort. Only the prices shown in the respective contract or in the written quotation are binding.

Additional services or extra effort not included in the quotation will be invoiced according to effort at the agreed rates.

All prices are in Swiss francs (CHF) unless expressly agreed otherwise.

4. Scope of Cleaning Services (Lump Sum Price)

The following cleaning services are included in the agreed lump sum price:

• Basic cleaning of the kitchen, including extractor hood, oven, refrigerator, kitchen cabinets and comparable installations.
• Cleaning, descaling, disinfection and polishing of bathrooms and sanitary facilities, including cleaning of grout/joints.
• Cleaning and polishing of window panes inside and outside as well as window frames, window sills, curtain rails and venetian blinds.
• Cleaning of doors, door frames, door handles, built-in cabinets, skirting boards, light switches, sockets, radiators and floor surfaces.
• Cleaning of washing machine and tumble dryer, balcony, awning, basement, attic and mailbox.

4.1 Services Not Included in the Lump Sum

Not included in the lump sum price and to be paid separately are in particular:

• High-pressure cleaning of terraces.
• Closing drill holes by plastering.
• Removal of stains or soiling on walls.
• Shampooing of carpets.
• Special cleaning, in particular polishing of stone and parquet floors, deep grout cleaning and cleaning of special structures such as conservatories.

5. Payment

For orders within Switzerland, the invoice amount is payable immediately after completion of the order at the destination, in cash directly to the team leader, unless otherwise agreed in writing.

In the event of default, Sumexia GmbH is entitled to charge default interest as well as reminder and collection costs in accordance with statutory provisions.

6. Insurance

Sumexia GmbH maintains business liability insurance with an insurance company licensed in Switzerland.

This insurance covers damage arising in connection with the performance of the contractually agreed services to the extent that Sumexia GmbH is liable for it.

7. Liability

Sumexia GmbH is liable exclusively for damage demonstrably caused by negligent conduct of its staff within the scope of service performance.

Sumexia GmbH assumes no liability for damage resulting from force majeure, unforeseeable events or insufficient cooperation by the customer.

Liability for indirect damage, consequential damage or loss of profit is excluded to the extent permitted by law.

8. Withdrawal by the Customer / Cancellation

Withdrawal from an already placed order (in particular moving, cleaning or disposal) must be made in writing.

If cancelled up to 30 calendar days before the agreed date, a processing fee of CHF 300 is owed.

If cancelled up to 14 calendar days before the agreed date, 50% of the agreed lump sum price or the estimated costs are owed.

If cancelled up to 7 calendar days before the agreed date, 80% of the agreed lump sum price or the estimated costs are owed.

If cancelled less than 7 calendar days before the agreed date, the full lump sum price or the full estimated costs are owed.

9. Withdrawal by the Contractor

Sumexia GmbH is entitled to withdraw from the contract for important organisational reasons no later than 30 calendar days before the agreed date.

In this case, any payment already made will be refunded in full. Further claims by the customer are excluded to the extent permitted by law.

10. Special Agreements

Special agreements or deviations from these GTC are only binding if agreed in writing and confirmed by both parties.

11. Minimum Workload

The minimum workload for all orders is three (3) hours. This minimum workload is charged irrespective of the actual effort.

Unless a lump sum price has been expressly agreed, billing is based on the hours actually worked.

12. Notice of Defects

The customer is obliged to check the goods immediately after unloading at the place of destination. Obvious defects must be reported immediately; hidden defects must be reported in writing no later than within 3 calendar days.

If the customer fails to give timely notice of defects, the service is deemed accepted.

13. Data Protection

Sumexia GmbH processes personal data exclusively in accordance with the applicable provisions of Swiss data protection law.

Data is processed only to the extent necessary to fulfil the contract or where permitted by law.

14. Jurisdiction and Applicable Law

Swiss law applies exclusively to all legal relationships between the customer and Sumexia GmbH.

The place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is Wohlen AG, unless mandatory statutory jurisdictions apply.

15. Validity

These GTC enter into force in February 2026 and remain valid until a new, updated version is published.

Wohlen AG, February 2026. All rights reserved.